Trust & Safety

Scam Prevention

Scams are common in the agent and reshipping space. Scammers rely on urgency and confusion. Learn the patterns to protect your money and account.

The Golden Rule

Don't trust DM support, don't send personal transfers, don't click unknown links, and never share verification codes.
If someone tries to pull you off official channels, treat it as a high-risk warning sign.

Three non-negotiable rules

If any of these rules are broken, assume it's a scam.

🛡️

Real support won't DM demanding payment

Any message such as pay now or your order will be cancelled, or transfer immediately to avoid price changes, is a major red flag.

🔒

Never share codes or session info

Do not share verification codes (OTP), login links, cookies, or tokens with support, moderators, or agents. Real staff never ask for them.

💳

Pay only through official channels

Avoid personal transfers (Wise, PayPal Friends & Family, crypto) unless you understand the risk. Without official checkout, there is no protection.

Common scam patterns to watch for

Fake agent support accounts

They copy a real avatar and use a look-alike name, then DM you asking for account details or extra payments.

Solicited DMLook-alike usernameUrgent payment request

Resell DM bait

Someone claims to have a better source or private batch and pushes you to order through a special link. This often leads to phishing sites.

Order from my linkPrivate batch claimsRedirects

Private agent requests

They claim direct payment is cheaper and ask for crypto or Wise transfers. Once paid, the money is gone with no recourse.

Direct transfer onlyNo official checkoutFriend referral pressure

Unknown links & downloads

Parcel tracking links or customs form downloads can lead to fake login pages or malware that steals your session.

Unsolicited linksLogin requestsFile downloads

How to verify legitimacy

Stick to official entry points

Use links from the official website or pinned announcements. Don't trust links sent via DM.

Don't handle support in DMs

Ask them to reply in a public channel or move to email or a ticket. Real staff will agree.

Verify links before acting

Use FindQC Link Converter to resolve raw links. Check the domain carefully.

Safer habits

📨Only use support channels you started (email, ticket).

🚫Never pay via DM links or quick-transfer requests.

🙈Don't share screenshots containing personal details such as tracking numbers.

🔒Tighten Discord privacy and limit DMs from non-friends.

If you already clicked or paid

Act Fast

1. Stop immediately. Don't reply, click again, or send more money.
2. Secure accounts. Change passwords, reset 2FA, and check connected apps.
3. Save evidence. Screenshot chat logs, user IDs, links, and payment receipts.
4. Report it. Contact official support or your payment provider immediately.

Official Contacts

General Support [email protected]

Security Issues [email protected]

Report Scam/Phishing [email protected]

Did you know?

Scammers often use trust chains by impersonating satisfied customers or friends to lower your guard. Always verify independently.